Learning & Training

Call centers have evolved by a huge degree from the 1960s when the agents used to be housewives functioning as telemarketers. Today, agents require proper call center training to learn how to serve various functions in sales, servicing, marketing, support and what not! More than half of the customers consider the service a business provides...

Safety is still a major concern for workers, especially in the construction and manufacturing industries. According to the National Safety Council, a worker gets injured on the job every seven seconds. That adds up to 540 work injuries an hour. In 2020, there were 4,113 preventable injury-related deaths among workers, and the cost ran into...

With acts of violence increasing in society each day, workplaces cannot remain immune to them. Today it is common to witness incidents of verbal abuse, intimidations, and physical assaults in the workplace. Confirming this are some shocking statistics from the National Safety Council: Assault is the fourth leading cause of death in the U.S. workplace....

It may be stating the obvious to say that employee training and development is a significant activity across organizations and industries. But that’s because it is. Perhaps you already have a rough idea of employee training. But to make the most of such programs, you first need to know them inside out or the nuances....

Online learning is helpful to every business sector, but it is particularly remarkable for the corporate world. This is because most companies today employ online learning solutions for employee training software.  According to a survey conducted by Bersin & Associates, 60% of 2,000 managers they interviewed prefer to use online training because they find it...

Recent global events have affected how organizations perceive their corporate training initiatives. People are starting to realize how important eLearning tools are in upskilling and reskilling the modern workforce.  But with various trends and fads flooding the corporate training landscape today, L&D leaders and HR professionals can’t help but get lost; thus, these “noise” make...