Michael Laithangbam

I know how challenging employee retention can be, but only if you don’t know what really is to be done about it. In my over six years in the online training space, I’ve learned about several employee engagement and management best practices. In this blog post, I’ll present a list of proven employee retention strategies...

Choosing the right employee training topics is equally important as delivering training, if not more. If you want a ready list of in-demand corporate training topics, I can help. Based on my analysis of the online training & learning industry, here are the topics that I found many employees and organizations seek the most these...

Customer service training for employees is worth every penny. The success story of all businesses is woven around excellent customer service to a great extent. And for customer service teams to excel at what they do, they need professional customer service training programs. If, however, finding the right courses for your employees is challenging for...

I always believe that how you say something is far more important than what you say. This can’t be truer anywhere than in the context of employee performance reviews. Using the right comments and phrases in performance reviews is important because it can have a significant impact on the effectiveness of the review process, employee...