Employee Training Strategies

Did you know? 75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. They say knowledge is power, so training the employees in the basics and advanced knowledge of retail sales and customer service can make a difference between a sales graph crashing or...

According to the market research firm CSO Insights, 63.5% of companies say channel partners contributed to their annual revenue. This piece of information is significant for businesses everywhere. Choosing the right partners or product resellers is not enough. You need to sustain the relationships through various channel partner training programs. It will help strengthen your...

Ready to Conduct Soft Skills Training? According to TheLadders.com, adaptability, active listening, emotional intelligence, and teamwork are among the top soft skills employers will be looking for in job seekers in 2021. Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build...

Call centers have evolved by a huge degree from the 1960s when the agents used to be housewives functioning as telemarketers. Today, agents require proper call center training to learn how to serve various functions in sales, servicing, marketing, support and what not! More than half of the customers consider the service a business provides...

If you’re running a team—or an entire company—you already know one thing: your people are your greatest asset. But knowing that isn’t enough. The real game-changer is what you do to help them grow. Employee training and development might sound like HR jargon, but they’re the backbone of any high-performing business. Here’s a simple way...

In 2013, entrepreneur and founder of the Virgin Group, Richard Branson, voiced his disagreement with the decision of Marissa Mayer, then Yahoo CEO, to ban employees from working from home. He said, “One day, offices will be a thing of the past.” It seems it’s beginning to come true. Virtual workplaces, either local or remote,...

With a significant spurt in remote work in recent times, there is a corresponding need for training remote employees. Everyone knows they need to deliver this kind of training at regular intervals, but only a few know how to actually do it. Keeping this in mind, I present some of the best practices in remote...