Train Your Agents to Offer a Delightful Customer Service Experience
- Create, share, manage & track agent training
- Train on support policy, compliance, & skills
- Turn existing docs, videos, PPTs into courses
- Reports to measure results & drive growth
A customer service LMS is an online learning platform for training customer service agents or representatives. A cloud LMS can simplify training on products, services, sales, customer support, technical skills, and procedures. Educate your employees so they can expertly manage customer satisfaction, retention, and success by providing excellent customer service.
Simplify employee training with our ready-to-use online courses and templates designed by industry veterans for delightful learning experiences. Use them as is or modify them to suit your requirements by importing existing materials and personalizing them. It's as easy as drag-and-drop.
New hire training becomes fast and efficient with onboarding training courses that are easy to create. A well-crafted onboarding course helps introduce your hires to culture, co-workers, and job roles. You can also provide role-based training for managers and staff and train them on office policies, custom software, operations, and technical skills. Employees who have informative and effective onboarding training perform better and improve your bottom line.
Onboard new hires faster and provide training in customer service, products, sales, active listening, empathy, and conflict resolution. Teach effective leadership and communication skills while meeting customer expectations.
Train your customer service staff on compliance rules. Improve operational efficiency and workplace safety through awareness training. Build a compliant and safe work environment by removing the risks of liabilities.
Customer service agents need a vast array of skills to perform their job exceedingly well and provide a delightful customer experience. ProProfs LMS can help you deliver training on effective communication skills, adaptability, empathy, persuasion & negotiation, and many more topics. It can simplify and accelerate training with its intuitive customer service training software. Ensure your employees adhere to quality customer service standards and build rapport with your customers through custom training programs.
Drastically reduce the time it takes to develop your customer service training courses by importing your existing PDF files, docs, videos, and presentations. Insert quizzes to ensure your learners meet the learning objectives. ProProfs LMS is a perfect fit for any customer-centric industry. Put together beautiful and engaging online training courses that will help you onboard new hires faster, train them on business operations, compliance, safety, and software, and reduce training costs.
ProProfs LMS for customer service training allows you to easily organize users into well-defined functional groups. Create, update, or search for individuals and groups, and assign courses, roles, and learning paths. Classify learners into groups and sub-groups based on their job profiles and locations to streamline training assignments and admin control.
Similarly, you can assign roles to training administrators and allow them to perform a set of tasks called privileges. Create multiple admins, instructors, or managers to reduce the administrative burden.
Easily track learners’ progress and performance in a given course. Identify which topics they find easy and most difficult to master. The intuitive admin dashboard displays charts and tables for real-time insights into your training. You can filter these reports to your requirements and export them in downloadable formats like CSV, Excel, or PDF. The LMS is fully compatible with all devices and platforms, so these reports can be generated anytime, anywhere.
The single sign-on (SSO) feature in ProProfs LMS offers learners a convenient and safe way to access your LMS. It uses a single set of credentials across applications and sites to authenticate user access without running the risk of password fatigue or phishing. Integration with LDAP, an open standard used to access directory services, further allows you to import your LDAP user base into ProProfs LMS, upload usernames and passwords, and keep all your training courses, learners, and HRIS systems in sync.
Choose from 100+ professionally designed, customizable, and ready-to-go online courses and templates on various topics.
Make learning measurable with engaging customer support assessments. Get audio/video responses and prevent question skipping.
Get started quickly by importing your existing docs, videos, presentations, and PDF files.
Easily train a global audience in English, Spanish and 70+ other popular languages.
Configure the LMS to meet your specific needs. Set up smart settings for privacy, security & notifications.
Let learners attend training on the go without disruptions. Access training across all devices.
Simplify training administration by creating multiple instructor/admin roles and leverage diversity of expertise.
Track learners’ progress and course compliance with real-time data visualizations and analytics.
View, download & share reports on individuals, groups, and quizzes. Identify retention, gaps, and challenges.
Get your customer service agents off on the right foot with intuitive onboarding software.
Train agents on skills like ‘managing customer expectations’ and ‘handling difficult customers’.
Educate executives on industrial guidelines, policies, procedures, sexual harassment, etc.
Achieve unhampered productivity and growth by ensuring employee safety and well-being.