Train Your Agents to Offer a Delightful Customer Service Experience

Easily deliver training on policy, compliance, and customer support skills

LMS For Customer Service Training
  • Create, share, manage & track agent training
  • Train on support policy, compliance, & skills
  • Turn existing docs, videos, PPTs into courses
  • Reports to measure results & drive growth
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100,000+ courses & tests created Over 4 million learners

What Is a Customer Service LMS?

A customer service LMS is an online learning platform for training customer service agents or representatives. These tools simplify training on products, services, sales, customer support, technical skills, and procedures.

Educate your employees so they can expertly manage customer satisfaction, retention, and success by providing excellent customer service.

  • Create Engaging Courses for Service Agents
  • You can use an LMS to create, share, manage, and track online training courses and tests on handling difficult customers, custom software, and information safety.

  • Anytime, Anywhere Learning
  • Most of the LMS systems are cloud-based and mobile-friendly, enabling participants to attend sessions anytime, anywhere, and on any device.

  • Upload Existing Content
  • While you can use a regularly updated library of ready-to-use and customizable courses, you can also upload your existing docs, videos, PDF files, and presentations to put together a program quickly.

  • Quizzes & Gamification
  • You can add gamification, quizzes with an option for video responses, surveys, and polls to your customer service training online to make eLearning engaging and interactive.

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Ideal Business Services LMS for Your Industry

Empowering business service teams across diverse industries

A business services LMS gives you the learning and development solutions you need, no matter your niche or the type of services you provide.

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100+ Courses for Customer Service Teams or Create Your Own

Easily train your staff on customer service skills & grow their knowledge

Simplify employee training with our ready-to-use online courses and templates designed by industry veterans for delightful learning experiences. Use them as is or modify them to suit your requirements by importing existing materials and personalizing them. It's as easy as drag-and-drop.

Compliance Training Courses
Onboard With Support Policy Training

New hire training becomes fast and efficient with onboarding training courses that are easy to create. A well-crafted onboarding course helps introduce your hires to culture, co-workers, and job roles. You can also provide role-based training for managers and staff and train them on office policies, custom software, operations, and technical skills. Employees who have informative and effective onboarding training perform better and improve your bottom line.

Employee Skills Training Courses

Onboard new hires faster and provide training in customer service, products, sales, active listening, empathy, and conflict resolution. Teach effective leadership and communication skills while meeting customer expectations.

Workplace Training Courses
Compliance Training Courses
Compliance & Safety Training Courses

Train your customer service staff on compliance rules. Improve operational efficiency and workplace safety through awareness training. Build a compliant and safe work environment by removing the risks of liabilities.

Watch: How to Create an Online Course

How Our Customer Service Training Software Works

Provide Customer Service Skills Training
Keep your agents informed of industry trends

Customer service agents need a vast array of skills to perform their job exceedingly well and provide a delightful customer experience. ProProfs LMS can help you deliver training on effective communication skills, adaptability, empathy, persuasion & negotiation, and many more topics. It can simplify and accelerate training with its intuitive customer service training software. Ensure your employees adhere to quality customer service standards and build rapport with your customers through custom training programs.

  • Broaden your employees’ skills
  • Train on empathy & effective communication
  • Comply with customer service standards
  • Use intuitive training software
Compliance Training Courses
Compliance Training Courses
Create Courses With Existing Content
Upload docs, videos, PDFs, PPTs, and add quizzes

Drastically reduce the time it takes to develop your customer service training courses by importing your existing PDF files, docs, videos, and presentations. Insert quizzes to ensure your learners meet the learning objectives. ProProfs LMS is a perfect fit for any customer-centric industry. Put together beautiful and engaging online training courses that will help you onboard new hires faster, train them on business operations, compliance, safety, and software, and reduce training costs.

  • Upload existing docs, PDFs, PPTs & videos
  • Check knowledge retention with follow-up quizzes
  • Import SCORM/Tin Can courses
  • Keep learners engaged with interactive features
Manage Users by Roles or Locations
Easily assign courses based on teams and groups

ProProfs LMS for customer service training allows you to easily organize users into well-defined functional groups. Create, update, or search for individuals and groups, and assign courses, roles, and learning paths. Classify learners into groups and sub-groups based on their job profiles and locations to streamline training assignments and admin control.

Similarly, you can assign roles to training administrators and allow them to perform a set of tasks called privileges. Create multiple admins, instructors, or managers to reduce the administrative burden.

  • Organize learners into groups by profile & location
  • Assign courses, roles & learning paths
  • Distribute tasks efficiently among multiple admins
  • Make training administration easily manageable
Compliance Training Courses
Insightful Reports Anytime, Anywhere
Real-time reports that track user performance

Easily track learners’ progress and performance in a given course. Identify which topics they find easy and most difficult to master. The intuitive admin dashboard displays charts and tables for real-time insights into your training. You can filter these reports to your requirements and export them in downloadable formats like CSV, Excel, or PDF. The LMS is fully compatible with all devices and platforms, so these reports can be generated anytime, anywhere.

  • Track learners' progress & performance
  • Real-time charts & tables for greater insights
  • Easily filter reports by date or day
  • Downloadable CSV, Excel & PDF formats
Secure Your LMS With Single Sign-On
Import LDAP user base & sync with HRIS systems

The single sign-on (SSO) feature in ProProfs LMS offers learners a convenient and safe way to access your LMS. It uses a single set of credentials across applications and sites to authenticate user access without running the risk of password fatigue or phishing. Integration with LDAP, an open standard used to access directory services, further allows you to import your LDAP user base into ProProfs LMS, upload usernames and passwords, and keep all your training courses, learners, and HRIS systems in sync.

  • Enable easy login with SSO
  • Upload usernames & passwords
  • Integration with LDAP
  • Sync with HRIS & existing systems
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Beautifully Crafted Course Templates

Choose from engaging role-based training templates

  • Employee Benefits Information

  • Onboarding & Company Introduction

  • Employee & Office Policies

Employee Benefits Information arrow
Employee Benefits Information
Onboarding & Company Introduction arrow
Onboarding & Company Introduction
Employee & Office Policies arrow
Employee & Office Policies

All the Features & Benefits You Need in One Place

100+ Ready Courses + Templates

Choose from 100+ professionally designed, customizable, and ready-to-go online courses and templates on various topics.

Add Quizzes for Assessment

Make learning measurable with engaging customer support assessments. Get audio/video responses and prevent question skipping.

Upload Docs, Videos, PDFs & PPTs

Get started quickly by importing your existing docs, videos, presentations, and PDF files.

English, Spanish & 70+ Languages

Easily train a global audience in English, Spanish and 70+ other popular languages.

100+ Customization Options

Configure the LMS to meet your specific needs. Set up smart settings for privacy, security & notifications.

Anytime, Anywhere, Any Device

Let learners attend training on the go without disruptions. Access training across all devices.

Multiple Instructors/Admins

Simplify training administration by creating multiple instructor/admin roles and leverage diversity of expertise.

Track Progress & Compliance

Track learners’ progress and course compliance with real-time data visualizations and analytics.

AI-Powered Reporting

View, download & share reports on individuals, groups, and quizzes. Identify retention, gaps, and challenges.

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Why Customer Service Teams Love ProProfs

ProProfs LMS is versatile. Use it to administer onboarding, skills, safety & compliance training.

Get your customer service agents off on the right foot with intuitive onboarding software..

Train agents on skills like ‘managing customer expectations’ and ‘handling difficult customers’.

Educate executives on industrial guidelines, policies, procedures, sexual harassment, etc.

Achieve unhampered productivity and growth by ensuring employee safety and well-being.

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ProProfs is a Recognized Leader in Employee Training

Press & Ratings

Easily Deliver Training on Policy, Compliance, and Skills

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