Train Your Agents to Offer a Delightful Customer Service Experience

Manage Users by Roles or Locations

ProProfs LMS for customer service training allows you to easily organize users into well-defined functional groups. Create, update, or search for individuals and groups, and assign courses, roles, and learning paths. Classify learners into groups and sub-groups based on their job profiles and locations to streamline training assignments and admin control.

Similarly, you can assign roles to training administrators and allow them to perform a set of tasks called privileges. Create multiple admins, instructors, or managers to reduce the administrative burden.

• Organize learners into groups by profile & location
• Assign courses, roles & learning paths
• Distribute tasks efficiently among multiple admins
• Make training administration easily manageable