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Broker Services and Account Relations Coordinator, Health First Health Plans
Founded in 1995, Health First is Central Florida's only fully integrated delivery network (IDN) and employs over 9,000 associates. The integrator of its IDN is Health First Health Plans, offering a wide variety of health insurance options across Central Florida. In addition, it operates four hospitals: Health First's Cape Canaveral Hospital (opened in 1962), Holmes Regional Medical Center (opened as Brevard Hospital in 1937 and serving as Brevard County's only Trauma Center), Palm Bay Hospital (opened in 1992), and Viera Hospital (opened in 2011), which is home to Brevard County's only Level II Trauma Center.
We had so many ideas about our health insurance services but needed help housing them and sharing them with our broker partners. ProProfs allowed us to create an organized and detailed way to share communications, invites, and training materials.
ProProfs Training Maker and ProProfs Survey Maker helped us create online health insurance training courses and share them with our executives in an organized and detailed manner. They also enabled us to capture invitation details and add surveys to get feedback from our audience. The communication was seamless. If an edit was needed, the change was made in real-time.
After using ProProfs tools, our broker partners are impressed with the clarity and organized way the training materials were presented. Frequent surveys help them evaluate the quality of courses to suggest improvements further.
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