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What's Covered in This Course?

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Course Outline

Writing Customer Service Emails Training Course covers the following:

#1   Introduction and Course Overview
  • Course Overview
  • Course Objectives
#2   Create a Conversation With Your Customer
  • Introduction
  • Don't Sound Robotic
  • Writing to Create Conversation
  • Be Empathetic to Your Customer
  • Example Customer Service Email
  • Review
  • Knowledge Check
  • Chapter Feedback
#3   Focus on Customer Problems
  • Introduction
  • How to Reply to Customer Queries
  • Review
  • Knowledge Check
  • Chapter Feedback
#4   Be Clear in Your Correspondence
  • Introduction
  • Avoid Being Rude
  • Review
  • Chapter Feedback
#5   Keep It Simple
  • Introduction
  • Sequencing and Structuring Information
  • Review
  • Knowledge Check
  • Chapter Feedback
#6   Proofreading
  • Introduction
  • Review Your Correspondence Backwards
  • Take a Break
  • Switch the Formatting
  • Concentration
  • Review Important Information in Depth
  • Review
  • Knowledge Check
  • Chapter Feedback
#7   Email Etiquette
  • Introduction
  • Subject Line
  • Email Signature
  • Body Text
  • Email Habits
  • Review
  • Chapter Feedback
#8   Test Your Knowledge
  • Knowledge Check: Writing Customer Service Emails
  • Self Assessment Exercise
#9   Conclusion
  • Course Feedback
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