Managing Customer Expectations

Name: Managing Customer Expectations Online Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Know what your customers need and provide delightful experiences

Customer is king and living upto their expectations is the key to make them fall in love with your brand. Learn how to manage their expectations through positive experiences. Identify the types of expectations and factors that influence these expectations along with real-life examples. Test the knowledge of your employees with quizzes at the end of each chapter and take course feedback.

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Course Outline

Managing Customer Expectations Online Training Course includes the following:

1. Course Overview

Course Overview

2. Understanding Customer Expectations

Example: Understanding Customer Expectations
Keeping Customers’ Expectations in the Foreground
Customer Expectations vs. Perceptions
Test Your Knowledge
Chapter Feedback

3. Identifying Customer Expectations

Six Types of Customer Expectations
Example: Customer Experience
Key Elements that Influence Customer Expectations
Test Your Knowledge
Chapter Feedback

4. Managing Customer Expectations

Baseline Customer Expectations
Example: Managing Customer Expectations
How to Exceed Expectations
Understanding Customer Experience
Example: Customer Experience
Test Your Knowledge
Chapter Feedback

5. Final Thoughts

Course Feedback

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Online classroom

Case studies, quizzes & final exam

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