Managing Customer Expectations

Know what your customers need and provide delightful experiences

Customer is king and living upto their expectations is the key to make them fall in love with your brand. Learn how to manage their expectations through positive experiences. Identify the types of expectations and factors that influence these expectations along with real-life examples. Test the knowledge of your employees with quizzes at the end of each chapter and take course feedback.

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Course Outline

Managing Customer Expectations Online Training Course includes the following:
1.   Course Overview
  • Course Overview
2.   Understanding Customer Expectations
  • Example: Understanding Customer Expectations
  • Keeping Customers’ Expectations in the Foreground
  • Customer Expectations vs. Perceptions
  • Test Your Knowledge
  • Chapter Feedback
3.   Identifying Customer Expectations
  • Six Types of Customer Expectations
  • Example: Customer Experience
  • Key Elements that Influence Customer Expectations
  • Test Your Knowledge
  • Chapter Feedback
4.   Managing Customer Expectations
  • Baseline Customer Expectations
  • Example: Managing Customer Expectations
  • How to Exceed Expectations
  • Understanding Customer Experience
  • Example: Customer Experience
  • Test Your Knowledge
  • Chapter Feedback
5.   Final Thoughts
  • Course Feedback
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