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Course Outline

This Performance Management Training Course covers the following:

#1   Introduction
  • Exercise
  • Learning Objectives
#2   Annual* Performance Management Cycle
  • Step 1: Goal Setting
  • SMART Goals
  • Test Your Knowledge - Goal Setting
  • Step 2: Ongoing Coaching and Feedback
  • 1:1 Meetings
  • 1:1 Form Sample Template
  • 360-Degree Evaluations
  • Recognition
  • Step 3: Assess Performance
  • Performance Evaluations
  • Writing Performance Evaluations
  • Step 4: Reward Performance
  • Test Your Knowledge - Performance Management Cycle
  • Chapter Feedback
#3   Managing Performance Problems
  • Approaches to Managing Performance Problems
  • Five Key Questions Explored
  • Corrective Action
  • Documentation Best Practices
  • Common Pitfalls When Managing Performance Problems
  • Is Termination a Reasonable Step?
  • Test Your Knowledge - Managing Performance Problems
  • Chapter Feedback
#4   Employee Development
  • Employee Development Cycle
  • Roles and Responsibilities
  • Sources of Learning and Development
  • Test Your Knowledge - Employee Development
  • Chapter Feedback
#5   Summary
  • Course Feedback
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