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Course Outline

This Balanced Scorecard Training Course covers the following:

#1   Table of Contents
  • Table of Contents
#2   Course Objectives
  • Course Objectives
#3   Introduction
  • What Is A Balanced Scorecard?
  • Goals of the BSC
  • The BSC Approach to Employee Performance Management
  • Test Your Knowledge
  • Chapter Feedback
#4   Creating a BSC
  • How Is the BSC Created?
  • 1. The Financial Perspective
  • 2. The Business Process Perspective
  • 3. The Customer Perspective
  • 4. The Learning and Growth Perspective
  • Strategy Planning With BSC
  • Test Your Knowledge
  • Chapter Feedback
#5   Usage of BSC
  • Who Uses the Balanced Scorecard?
  • Why Use the BSC?
  • Test Your Knowledge
  • Chapter Feedback
#6   Implementation and Examples
  • Implementing the BSC at the Employee Level
  • Performance Management Using the BSC
  • Example of Employee Scorecard
  • Example of Group Scorecard
  • Employee and Team Performance
  • Management Skills
  • Test Your Knowledge
  • Chapter Feedback
#7   Continual Improvement
  • The BSC Approach Requires Continuous Evaluation
#8   Conclusion
  • Course Feedback
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