How to Manage Difficult Employees

Turn challenging employees into positive experiences through effective strategies

Difficult employees' behaviors or attitudes create challenges for the workplace and disrupt productivity, morale, or team dynamics. Deal with such employees effectively with strategies. Equip yourself with the tools and confidence to address and resolve this challenge constructively. Identify the root causes of difficult behaviors and tackle them head-on to create a positive atmosphere. This comprehensive course is designed for managers and team leaders who are looking to enhance their leadership skills and improve team performance.

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Course Outline

Managing Difficult Employees Training Course
1.   Course Overview
  • Course Overview
2.   Handling Difficult Employees
  • Discovery - Identify the Problem
  • Activity: Reasons Why Employees Don’t Do What They’re Supposed to Do
  • Changing the Mindset - Overcoming Obstacles
  • Motivational Factors of Difficult Employees
  • Last Resort - Counseling & Discipline of Difficult Employees
  • Chapter Feedback
3.   Conclusion
  • Final Assessment
4.   Resources
  • Worksheet: Employee Performance & Behavior Concern Meeting Checklist
  • Course Feedback

About The Instructor

James Galluzzo

James Galluzzo is the principal consultant and owner of HRJ Strategies, LLC, a company providing leadership training and development to help businesses maximize their human capital potential. He has over twenty-five years of human resources, leadership development and strategic planning experience.

Formerly an HR subject matter expert for the United States Army, James has served in a variety of military and civilian HR positions. He has provided his expertise to small private sector companies and government agencies.  James has a Bachelor of Science in Electrical Engineering with a concentration in Mathematics and an MBA. He is a certified Senior Professional in Human Resources (SPHR) from the HR Certification Institute (HRCI), and a Project Management Professional (PMP) from the Project Management Institute (PMI). 

James is the author of a comprehensive study guide for the SPHR and PHR certification exams and has been an Adjunct Instructor at the college level, teaching non-traditional students business concepts and strategic communications. He also serves on the National Executive Council of the Adjutant General’s Corps Regimental Association (AGCRA), a military-affiliated, professional organization, as Vice President of Corporate and Community Affairs. 

His purpose in teaching this course is to offer some basic strategies to help others improve their  workplace by creating a strong, positive, working environment.

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