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Course Outline

Conflict Resolution Training Course

#1   Course Overview
  • Course Overview
#2   Communication Methods
  • Defining Communication Methods
  • Communication Methods for Conflict
  • Third-Party Intervention
  • Handout: Third-Party Intervention Benefits & Strategy
  • Worksheet: Communication Methods for Conflict
  • Scenario
#3   Conclusion
  • Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Amber Rose

Amber Rose is a program manager and coordinator. She supervises and builds effective teams to provide quality supports and services. Through her employment and volunteer opportunities, Amber has years of experience in the areas of program and project management, performance management, instructional design for training programs (100+ staff), customer relations, human resources (policy and procedure development), budget analysis, and talent development across the industries of non-profit and retail.

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