Conflict Resolution Training Course

Nip workplace conflicts in the bud through effective communication

When left unresolved, conflicts in the workplace can negatively impact professional relationships. It can even harm productivity and affect business reputation. This online conflict resolution training course for business leaders and employees will help you resolve workplace conflicts through effective communication before they spiral out of control. By the end of this course, you will be able to identify four main communication methods, select appropriate communication methods to resolve conflicts, and understand when you need to get a third-party intervention. The information in this mini-course is also available in the bigger course: Skills to Resolve Workplace Conflict.

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What's Covered in This Course?

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Course Outline

Conflict Resolution Training Course
1.   Course Overview
  • Course Overview
2.   Communication Methods
  • Defining Communication Methods
  • Communication Methods for Conflict
  • Third-Party Intervention
  • Handout: Third-Party Intervention Benefits & Strategy
  • Worksheet: Communication Methods for Conflict
  • Scenario
3.   Conclusion
  • Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Amber Rose

Amber Rose is a program manager and coordinator. She supervises and builds effective teams to provide quality supports and services. Through her employment and volunteer opportunities, Amber has years of experience in the areas of program and project management, performance management, instructional design for training programs (100+ staff), customer relations, human resources (policy and procedure development), budget analysis, and talent development across the industries of non-profit and retail.

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