Handling Difficult Customers Training Course

Turn challenging customers into positive experiences through tactful handling

Handling difficult customers training is designed to help customer support, sales teams, and customer service professionals navigate challenging interactions with ease. It’s common for teams to face tough situations, but there are always effective strategies to turn them around. This handling difficult customers course provides a set of best practices to de-escalate conflicts, create positive customer experiences, and ultimately build stronger relationships. You’ll learn how to communicate calmly, manage difficult conversations, and maintain composure to achieve the best results in customer service.

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Advanced Level
30 Mins to Complete
Completion Certificate
Self-Paced

What's Covered in This Course?

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Course Outline

This handling difficult customers training course includes:
#1   Course Overview
#2   Best Practices for Handling Difficult Customers
  • Keep Your Communication Professional
  • Remain Calm
  • Speak Softly
  • Scenarios
  • Handout: Steps to Handle Difficult Customers
  • Activity: Examples of Right and Wrong Way of Talking to a Difficult Customer
  • Activity: How Will You Respond?
#3   Conclusion
  • Final Assessment
  • Course Feedback
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