Handling Difficult Customers Training Course

Turn challenging customers into positive experiences through tactful handling

Customer support and sales teams often come across all types of customers and some of these customers can be difficult to handle at times. But fortunately, there is always a workaround. This online training course presents a list of such best practices for handling difficult customers. They are intended to help you transform challenges into opportunities for your business by de-escalating conflicts, giving positive customer experiences, and improving the overall relationship with them. Learn how to communicate with your customers and hold yourself while interacting with them for best results.

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What's Covered in This Course?

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Course Outline

Handling Difficult Customers
1.   Course Overview
  • Course Overview
2.   Best Practices for Handling Difficult Customers
  • Keep Your Communication Professional
  • Remain Calm
  • Speak Softly
  • Scenarios
  • HANDOUT: Steps to Handling Difficult Customers
  • Activity: How Will You Respond?
  • How Will You Respond?
3.   Conclusion
  • Final Assessment
  • Course Feedback
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