Customer Service Skills Training Course

Build solid relationships with customers through emotional intelligence, positive attitude & stress management

This online training course is designed to equip participants with essential customer service skills. Learn to how to master emotional intelligence, foster positivity, and cope with job-related stress as the foundations for building sustainable relationships with customers. Empower yourself with greater efficiency, easily navigate customer service challenges, and achieve exceptional results. The course contains scenarios, handouts, worksheets, and a final assessment.

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What's Covered in This Course?

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Course Outline

Customer Service Skills Training
1.   Course Overview
  • Emotional Intelligence
  • Scenario
  • Positive Attitude
  • Identify the Positive Attitude
  • Stress Management
  • Worksheet: Identifying Signs of Stress
  • HANDOUT: Strategies to Cope with Stress
2.   Conclusion
  • Final Assessment
  • Course Handouts
  • Course Feedback
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