Mastering Customer Service Communication Skills

Learn the best practices for effective verbal and non-verbal communication with customers

Effective communication is key to building and maintaining strong relationships with customers. It makes them feel heard and enhances customer satisfaction, which ultimately drive business success. This online training course on mastering customer service communication skills shows you how to create first impressions, ask the right questions, and cultivate the art of listening. The course contains handouts on body language and other related topics, scenarios, and final assessments.

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What's Covered in This Course?

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Course Outline

Customer Service Communication Training
1.   Course Overview
  • Course Overview
2.   Customer Communication Best Practices
  • First Impressions
  • Asking Questions & Listening
  • HANDOUT: How to Respond to Clients
  • Body Language
  • HANDOUT: Improving Communication
  • Activity: Positive & Negative Body Language
  • Scenario
3.   Conclusion
  • Final Assessment
  • Course Handouts
  • Course Feedback
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