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What's Covered in This Course?

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Course Outline

Developing Effective Business Communication Skills Training Course covers the following:

#1   Course Overview
  • Course Overview
#2   Effective Communication
  • What is Good Communication?
  • Obstacles to Good Communication
  • Worksheet: Obstacles to Communication Checklist
  • Communication Strategies
  • Communication Methods
  • Communication Plan
  • Worksheet: Communication Plan Template
  • Worksheet: How to Communicate Effectively
  • Scenario
#3   Conclusion
  • Assessment
  • Course Handouts
  • Additional Resources

About The Instructor

Amber Rose


Amber Rose is a program manager and coordinator. She supervises and builds effective teams to provide quality support and services. Through her employment and volunteer opportunities, Amber has years of experience in the areas of program and project management, performance management, instructional design for training programs (100+ staff), customer relations, human resources (policy and procedure development), budget analysis, and talent development across the industries of non-profit and retail.

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