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Course Outline

Barriers to Communication Training Course covers the following:

#1   Introduction & Agenda
  • About the Instructor
#2   External Environment
  • Understand the External Environment
  • Identify Your External Environmental Barriers
  • Reduce External Barriers to Communication
  • Handout: Common External Environment Communication Barriers
  • Worksheet: Overcome External Environment
  • Check Your Knowledge
  • Chapter Feedback
#3   Internal Environment
  • Understand the Internal Environment
  • Identify Commonly Experienced Internal Barriers in Yourself & Others
  • Reduce Internal Barriers to Communication
  • Handout: Common Internal Environment Communication Barriers
  • Worksheet: Identify Internal Environment
  • Check Your Knowledge
  • Chapter Feedback
#4   Inner Voice
  • “What do you hear?”
  • Inner Voice Awareness Practice
  • Handout: Tips for Leveraging Your Inner Voice
  • Worksheet: Bypassing the Internal Voice
  • Check Your Knowledge
  • Chapter Feedback
#5   Listening Habits
  • Seven Most Common Listening Habits
  • Identifying Your Frequently Used Listening Habits
  • Improve Your Listening Habits
  • Handout: RAPID Action Plan
  • Worksheet: Recognize Your Listening Blocks
  • Check Your Knowledge
  • Chapter Feedback
#6   Final Thoughts
  • Final Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Katie Overstreet

Katie Overstreet is an adult learning expert with over 15 years of experience coaching and training a wide range of audiences from truck technicians to distribution center employees and technologists to Fortune 500 executives. She has been successful in making learning actionable and personal. She has applied business experience from multiple industries to increase the effectiveness of employees and leaders.

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