Get This Course Get a Demo
Get This Course

Course Outline

This Workplace Conflict Resolution Training Course covers the following:

#1   Table of Contents
  • Table of Contents
#2   Introduction to Conflict
  • Not so Effective Workplace Conflict Resolution
  • Disagreements
  • The Parties Involved
  • The Perceived Threats
  • Needs, Interests and Concerns
  • Scenario
  • Test Your Knowledge
  • Chapter Feedback
#3   Conflict Styles
  • Competing
  • Accommodating
  • Avoiding
  • Compromising
  • Collaborating
  • Scenarios
  • Test Your Knowledge
  • Chapter Feedback
#4   How We Respond to Conflict
  • Emotional Response
  • Cognitive Response
  • Physical Response
  • Scenario
  • Test Your Knowledge
  • Chapter Feedback
#5   Perception and Conflict
  • Perceptual Filters
  • Culture, Race, Belief and Ethnicity
  • Gender and Sexuality
  • Scenario
  • Knowledge
  • The Messenger
  • Previous Experience
  • Test Your Knowledge
  • Chapter Feedback
#6   Workplace Conflict
  • Warning Signs
  • Assumptions
  • Composure
  • Communication
  • Points of View
  • Your Turn
  • Resolving the Conflict
  • Strategies for Managing Workplace Conflict
  • Strategies for Managing Workplace Conflict (continued)
  • Test Your Knowledge
  • Chapter Feedback
#7   Conflict and Difficult Employees
  • Complainers
  • Dealing with Complainers
  • Cynics
  • Dealing with Cynics
  • Controllers
  • Handling Controllers
  • Caretakers
  • Handling Caretakers
  • Test Your Knowledge
  • Chapter Feedback
#8   Thank You!
  • Course Feedback
Get This Course

Training Maker Includes

100+ Premium Training Courses & Templates, including:
Workplace Conflict Resolution Training Course
Spanish language employee/manager courses available upon request
30+ other workplace courses, including ethics in the workplace, workplace diversity training, and more.
ProProfs Training Maker (LMS)
Online classroom
Customize with branding
Add your own content
Add policies, downloads & documents
Case studies, quizzes & final exam
Free retakes - each employee is guaranteed a certificate
2-year nationally-recognized completion certificate
Scores & completion tracking
Auto-assignment based on compliance & policy
24/7 support
Get This Course
Also Included with Training Maker:
Build your own training courses

Build your own training courses

Library of 100+ customizable courses

Library of 100+ customizable courses

Forums & learner communities

Forums & learner communities

API & single sign-on, SAML & LDAP * * *

API & Single Sign-On, SAML & LDAP

SCORM, TinCan & LRS

SCORM, TinCan & LRS.

Course bundles & learning path

Course bundles & learning paths

White label Training Courses

White label

More Employee Skills Courses

Skills to Resolve Workplace Conflict

This course is designed for employees and managers to help them resolve workplace conflict. Equip your employees with the right tools and strategies to leverage conflict for better productivity.

Employees Workplace Communication Training Course

Sometimes the difference between a 'good and bad job', 'good and bad workplace', 'good and bad results', and 'positive and negative morale'.

Analytical Skills Training Course

With the internet, television, radio, print and other media, people are bombarded by information and news unlike any other time.

ProProfs is a Recognized Leader in Employee Training

Press & Ratings

Sign Up Free