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Course Outline

Conflict Resolution Skills Training Course covers the following:

#1   Course Overview
  • Course Overview
#2   Defining Conflict
  • Components of Conflict
  • How to Leverage Conflict for Progress
  • Tips to Use Conflict to Your Benefit
  • Worksheet: Identify the Components of Conflict
  • Check Your Knowledge
  • Chapter Feedback
#3   Active Listening Skills
  • Defining Active Listening Skills
  • 10 Active Listening Skills
  • Resolve Conflict With Active Listening
  • Handout: Skill Summary
  • Worksheet: Practicing I-Statements
  • Check Your Knowledge
  • Chapter Feedback
#4   Communication Methods
  • Defining Communication Methods
  • Communication Methods for Conflict
  • Third-Party Intervention
  • Third-Party Intervention Benefits & Strategy
  • Worksheet: Communication Methods for Conflict
  • Check Your Knowledge
  • Chapter Feedback
#5   Conflict to Solutions
  • Resolving Conflict
  • Conflict to Actionable Items
  • Sustain Growth from Conflict
  • 5 Strategies to Resolve Conflict at Work
  • Worksheet: Identifying and Improving Your BATNA
  • Check Your Knowledge
  • Chapter Feedback
#6   Final Thoughts
  • Final Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Amber Rose

Amber Rose is a program manager and coordinator. She supervises and builds effective teams to provide quality supports and services. Through her employment and volunteer opportunities, Amber has years of experience in the areas of program and project management, performance management, instructional design for training programs (100+ staff), customer relations, human resources (policy and procedure development), budget analysis, and talent development across the industries of non-profit and retail.

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