Workplace Conflict Management Training Course

Understand the different facets of workplace conflicts and manage them effectively

Disagreements and conflicts in the workplace are inevitable at times. What is important is how you manage and resolve them before things get out of hand. This workplace conflict management training course takes you through the different types of workplace conflict and explore ways to handle them professionally. It discusses conflict management skills and presents relevant case studies and scenarios. At the end of each chapter, you'll find quizzes to assess understanding and knowledge retention of course participants.

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Course Outline

Conflict Management Training Course covers the following:
1.   Course Overview
  • Course Overview
2.   Understanding Conflict
  • Types of Conflict
  • Positive & Negative Aspects of Conflict
  • Case Study 1
  • Case Study 2
  • Test Your Knowledge
  • Chapter Feedback
3.   Managing Conflict
  • Example: Conflict in the Workplace
  • Conflict Management System (CMS)
  • 5P's of Conflict Management
  • Handling Conflict During Meetings
  • Listening Effectively
  • Disagreeing Diplomatically
  • Example: Disagreeing Diplomatically
  • Test Your Knowledge
  • Chapter Feedback
4.   Techniques of Conflict Management
  • Thomas-Kilmann Conflict Handling Styles
  • Conflict Management Skills
  • Workplace Conflict Scenarios
  • Test Your Knowledge
  • Chapter Feedback
5.   Conclusion - The Takeaways
  • Final Assessment
  • Course Feedback
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