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Course Outline

Conflict Management Training Course covers the following:

#1   Course Overview
  • Course Overview
#2   Understanding Conflict
  • Types of Conflict
  • Positive & Negative Aspects of Conflict
  • Case Study 1
  • Case Study 2
  • Test Your Knowledge
  • Chapter Feedback
#3   Managing Conflict
  • Example: Conflict in the Workplace
  • Conflict Management System (CMS)
  • 5P's of Conflict Management
  • Handling Conflict During Meetings
  • Listening Effectively
  • Disagreeing Diplomatically
  • Example: Disagreeing Diplomatically
  • Test Your Knowledge
  • Chapter Feedback
#4   Techniques of Conflict Management
  • Thomas-Kilmann Conflict Handling Styles
  • Conflict Management Skills
  • Workplace Conflict Scenarios
  • Test Your Knowledge
  • Chapter Feedback
#5   Conclusion - The Takeaways
  • Final Assessment
  • Course Feedback
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