Online Customer Service Training Course

Name: Online Customer Service Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Master the skills & strategies to excel in customer service

This online customer service training course is designed to help you strengthen your communication, problem-solving, and critical thinking abilities and improve your customer service skills. Recognize the significance of cultivating strong customer relationships and understand the role it plays in the success of both individuals and organizations. Find out why customer service matters, go through scenarios about managing customers effectively, and achieve customer satisfaction and loyalty. The course contains quizzes and a final assessment.

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What's Covered in This Course?

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Course Outline

Customer Service Training Course

1. Course Overview

Course Overview

2. Giving Good Customer Service

Why Customer Service Matters
Managing Customers
Scenario
Test Your Knowledge
Chapter Feedback

3. Best Practices for Communicating with Customers

First Impressions
Asking Questions & Listening
HANDOUT: How to Respond to Clients
Body Language
HANDOUT: Improving Communication
Activity: Positive & Negative Body Language
Scenario
Test Your Knowledge
Chapter Feedback

4. Handling Difficult Customers

Keep Your Communication Professional
Remain Calm
Speak Softly
Scenario
HANDOUT: Steps to Handling Difficult Customers
Activity: How Will You Respond?
Test Your Knowledge
Chapter Feedback

5. Customer Service Skills

Emotional Intelligence
Scenario
Positive Attitude
Stress Management
HANDOUT: Strategies to Cope with Stress
Survey: Identifying Signs of Stress
Test Your Knowledge
Chapter Feedback

6. Conclusion

Final Assessment
Course Handouts
Course Feedback

Training Maker Includes

Build your own training courses

100+ customizable courses

Forums & learner communities

API & Single Sign-On, SAML & LDAP

SCORM, TinCan & LRS

Course bundles & learning paths

White label

Online classroom

Case studies, quizzes & final exam

Nationally recognized completion certificate

Scores & completion tracking

24/7 support

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