Accessibility for Ontarians with Disabilities Act (AODA) Training Course

Understand the accessibility standards for Ontarians with disabilities and ensure equal opportunity and dignity in the workplace.

This course is designed to help you understand all the accessibility requirements of persons with disabilitis under AODA, so that you can enforce them according to the law. Organization are required to implement these standards to make Ontario an accessible and inclusive society by 2025. By the end of this couse, you'll be able to understand AODA, its compliance requirements, disabled people's rights under the act, and the responsibilities of organization in fulfilling the accessibility obligations.

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Course Outline

How to Improve Accessibility for Ontarians with Disabilities Act (AODA) Training Course covers the following:
1.   Introduction to AODA (Accessibility for Ontarians with Disabilities Act)
  • Key Terms
  • Importance of Training
  • Overview of Five Standards
  • Benefits of Compliance
  • Business Benefits of Accessibility
  • Test Your Knowledge
  • Chapter Feedback
2.   Compliance Requirements
  • General Requirements & Record Keeping
  • Accessibility Plan & Policy
  • Test Your Knowledge
  • Chapter Feedback
3.   Information & Communication Standards
  • Communication Factors
  • Websites & Web Content
  • Formats & Communication Supports
  • Educators
  • Public Libraries
  • Test Your Knowledge
  • Chapter Feedback
4.   Employment Standards
  • Recruiting & Hiring
  • Accommodations Plan
  • Performance Management & Career Development
  • Emergency Response Plan
  • Emergency Alerts & Exits
  • Return to Work Process
  • Return to Work Plan Outline
  • Test Your Knowledge
  • Chapter Feedback
5.   Transportation Standards
  • Training
  • Accessible Equipment & Fares
  • Conventional Transportation
  • Technical Requirements
  • Service Disruption
  • Storage
  • Specialized Transportation
  • Booking & Service Delays
  • School Transportation
  • Test Your Knowledge
  • Chapter Feedback
6.   Design of Public Spaces
  • Public Spaces
  • Recreational Trails & Beach Access Routes
  • Outdoor Public Eating & Play Areas
  • Outdoor Paths of Travel
  • Accessible Parking
  • Service-Related Elements
  • Maintenance of Public Spaces
  • Test Your Knowledge
  • Chapter Feedback
7.   Customer Service Standards
  • Customer Service Training
  • Customers with Physical Disabilities
  • Providing Accessible Customer Service
  • Examples
  • Customer Service Tips
  • Customer with Visual Impairments
  • Examples
  • Customers Who are Deaf or Have Hearing Loss
  • Examples
  • Invisible Disabilities
  • Examples
  • Accessibility Features
  • Interacting with a Customer with a Service Animal
  • Support Persons
  • Accessible Feedback
  • Test Your Knowledge
  • Chapter Feedback
8.   Final Thoughts
  • Final Assessment
  • Helpful Resources
  • Course Feedback
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