Active Listening Skills Training Course

Understand people on a deeper level and make interactions meaningful through active listening

Cultivate active listening skills and become an effective listener. Find out how to listen attentively to others and understand what they are saying so that you can respond appropriately. This active listening skills training course defines active listening and lists 10 key active listening skills. They can help you resolve workplace conflicts through improved communication.

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What's Covered in This Course?

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Course Outline

Active Listening Skills Training Course
1.   Course Overview
  • Course Overview
2.   Active Listening Skills
  • Defining Active Listening Skills
  • Ten Active Listening Skills
  • Handout: Skill Summary
  • Resolve Conflict With Active Listening
  • Worksheet: Practicing I-Statements
  • Scenario
3.   Conclusion
  • Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Amber Rose

Amber Rose, is a program manager and coordinator for a nonprofit. She has a master’s in management with a specialization in human resources. 

She has years of experience in management which spans the retail and nonprofit industry. As a part of her everyday responsibilities, she communicates with many internal and external stakeholders. And, using that knowledge, she will help you understand active listening skills.

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