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Course Outline

Assertiveness Training Course for Women in Business covers the following:

#1   Table of Contents
  • Table of Contents
#2   Introduction to Assertive, Nonassertive and Aggressive Behaviors
  • Assertive or Not?
  • Being Assertive
  • Assertive Behavior
  • Nonassertive Behavior
  • Aggressive Behavior
  • Test Your Knowledge
  • Chapter Feedback
#3   Assessing Your Assertiveness
  • Communication Style
  • Behaviors
  • Characteristics
  • Nonverbal Cues
  • Verbal Cues
  • Confrontation and Problem Solving
  • Feelings Felt
  • Test Your Knowledge
  • Chapter Feedback
#4   Gender and Communication
  • Gender Differences
  • Nonverbal Communication
  • Gender and Nonverbal Communication
  • Visual Dominance
  • Decision Making
  • Listening
  • Expressions of Trouble
  • Test Your Knowledge
  • Chapter Feedback
#5   Assertive Communication
  • Permission to Be Angry
  • Clear Assertive Requests
  • Validate, Listen and Collaborate
  • Test Your Knowledge
  • Chapter Feedback
#6   Assertive Skills Techniques
  • Fogging
  • Example of Fogging
  • Stuck Record
  • Example of Stuck Record
  • Positive Inquiry
  • Example of Positive Inquiry
  • Negative Inquiry
  • Example of Negative Inquiry
  • Test Your Knowledge
  • Chapter Feedback
#7   Developing Assertive Behavior
  • Taking Responsibility
  • Seeking Alternative Views
  • Using Constructive Feedback
  • Inviting Solutions
  • Using Appropriate Tones and Volume
  • Maintaining Eye Contact
  • Test Your Knowledge
  • Chapter Feedback
#8   Thank You!
  • Course Feedback
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