Customer Personality Types Training
Tailor your service to every personality
Failing to read a customer’s personality can ruin a great pitch or support call. The Customer Types Training Course helps teams identify four key personas—Detective, Express Train, Worrier, and Friendly Chatty—and adjust responses to fit. Whether it’s delivering detailed info, offering speed, or easing anxiety, learners will walk away ready to connect with anyone. This course turns generic service into personal care that builds loyalty and boosts satisfaction. Includes persona cheat sheets and scenario-based assessments to help the learning stick.
