Communication Essentials Training Course

Train your employees on the fundamentals of effective communication skills

Effective communication is one of the most sought-after skills and the cornerstone of success personally and professionally. Equip your employees with all the basics of interpersonal communication with clarity and confidence. Let them explore verbal and non-verbal communication, the importance of effective listening, clear message delivery, and what influences their communication styles. Introduce them to different styles of communication to understand what type of communicator they are. Engage them throughout the course with handouts, case studies, quizzes, surveys, and worksheets.

Get a Demo

What's Covered in This Course?

Get a Demo

Course Outline

Communication Essentials Training Course
1.   Course Overview
  • Course Overview
2.   Introduction to Communication Channels
  • Handout: Communication Channels
  • Chapter Feedback
3.   Communication Styles
  • Aggressive Style
  • Passive Style
  • Passive-Aggressive Style
  • Assertive Communication
  • Tips for Assertive Communication
  • Case Study: Guess the Type of Communicator
  • Case Study: Which Type was it?
  • A Sneak Peek Into How to Communicate
  • Personality Quiz: Identify Your Personal Communication Style
  • Test Your Knowledge
  • Chapter Feedback
4.   Effective Listening
  • Introduction to Effective Listening
  • 360 Degree Listening
  • Scenarios
  • Spot the Cues
  • Handout: The Emotional Cues
  • Labeled Graphic: Types of Listeners
  • Personality Quiz: Identify Your Listening Type
  • Test Your Knowledge
  • Chapter Feedback
5.   Find Your Voice
  • Influential Aspects
  • Survey: Find Your Strengths
  • Action Plan to Improve the Communication Skill
  • Worksheet: Commitment
  • Test Your Knowledge
  • Chapter Feedback
6.   Conclusion
  • Final Assessment
7.   Resources
  • Course Handouts
  • Course Feedback

About The Instructor

Carolina Greno

Carolina is a psychologist, trainer, and friend from a far away land called Uruguay. 

Her purpose is to help individuals live intentional lives and she has found a wonderful tool to aid her, psychology. She holds a master’s degree from the University of Groningen and she has been practicing for over 13 years. But more importantly, she knows hundreds of stories from her own life and the people she has crossed paths with. 

Because knowledge without experience is incomplete, she also lives a life with intention. Curiosity has led her through strange paths, from settling in a new continent to being a digital nomad. She thinks life is the greatest teacher and she squeezes every bit of learning she can from every experience. 

If you have a similar perspective and would like to get started living a more joyful, purposeful life, let's connect!

Get This Course Get a Demo

Training Maker Includes

Get a Demo

More Employee Skills Courses

ProProfs Is a Recognized Leader in Employee Training

Press & Ratings

Get a Demo