The California Department of Public Health (CDPH) is a state agency that protects and improves the health of all Californians. CDPH has a wide range of responsibilities, including protecting the public from infectious diseases, ensuring the safety of our food supply, and promoting healthy lifestyles. In 2020, CDPH worked to protect Californians from COVID-19, which infected over 4 million Californians. CDPH also inspected over 100,000 food facilities and provided smoking cessation counseling and support to over 100,000 Californians.
CDPH was facing challenges in delivering training to its surveyors. The training was previously delivered in person, which was time-consuming and expensive. Surveyors had to travel to the training location, which took up valuable time. Additionally, the training materials were outdated and difficult to update. This meant that surveyors were not always up-to-date on the latest regulations.
CDPH implemented ProProfs Training Maker, an online training platform. ProProfs allowed CDPH to deliver training online, which made it more accessible to all surveyors. The LMS also allowed CDPH to create training modules that were tailored to the specific needs of the surveyors. Also, CDPH could create engaging and interactive training modules helping keep surveyors' attention and improve their ability to learn the material.
The implementation of ProProfs LMS has had a positive impact on CDPH's training program. ProProfs has made training more accessible, effective, and engaging for surveyors. This has led to improved performance and satisfaction among surveyors, as well as cost savings for CDPH.
Overall, the implementation of ProProfs Training Maker has been a success for CDPH. The online training platform has made training more efficient and effective, which has had a positive impact on the department's overall performance.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.