About

Digital Dental Leaders is a cutting-edge, all-digital dental laboratory committed to delivering top-tier crowns, bridges, and implant restorations to dental professionals nationwide. By combining advanced design technology with efficient workflows, they offer fast turnaround times and consistent quality with every case. Their mission is to provide affordable, high-quality dental restorations with a focus on innovation, reliability, and exceptional service.

Problem

Digital Dental Leaders needed a more structured and trackable training solution for its employees. Their earlier tool, SuiteProcess, was more suited for static SOPs and lacked interactivity.

  • Required structured online courses with quizzes and modules, not just documents.
  • Needed an easy way to assign training and track employee progress.
  • Wanted a solution for recurring training with automated reporting features.

"We just needed something that was a little bit more tailored... Not just articles to read, but a structured course with modules, quizzes, and interactive elements." - Micah Talbert

Solution

The company adopted ProProfs Training Maker to deliver interactive and role-based training courses.

  • Created onboarding courses, dental terminology training, and technical design modules.
  • Assigned recurring quizzes to refresh key knowledge every six months.
  • Leveraged progress tracking dashboards to monitor learner performance easily.

It was easy to use while still having some good features... It wasn’t like, wow, this is just so complex… It was very affordable.” - Micah Talbert

Result

Digital Dental Leaders successfully transformed its training process from static documents to dynamic, interactive learning experiences.

  • Improved onboarding and technical upskilling through structured courses.
  • Enabled recurring knowledge checks and consistent employee development.
  • Benefited from responsive support and feature additions from the ProProfs team.

Every time I've reached out, you guys have gotten right back to me… I suggested a new feature and was really surprised to hear back, ‘Yeah, we'll build that.’” - Micah Talbert

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

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